It took me a while to figure it out, the solution provided by TM to refresh the session at their side.
The correct IP should be provided isPublic IP should be in these range: 175.xxx.xxx.xxx, 60.xxx.xxx.xxx, or 202.xxx.xxx.xxx
The incorrect Private IP could be an example like this 10.xxx.xxx.xxx
How can you verify this?
Open up your browser, go to the default gateway for exampe 192.168.1.1
Check this under Device info
The solution is to be provided by TM Streamyx , please call 1300889515
Image 1
Image2
Note: A correct one should have both images showing the same IP address
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